Frequently Asked Questions

Everything you need to know about shopping with TWL

What are your standard shipping times?

We typically process orders within 1-2 business days. Standard shipping usually takes between 3 to 7 business days depending on your location within the continental United States.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What is your return policy?

We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.

Which payment methods do you accept?

TWL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay.

Do you offer international shipping?

Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations soon.

How do I change or cancel an existing order?

Please contact our customer support team within 1 hour of placing your order. Once an order has entered the fulfillment process, we are unable to make modifications or cancellations.