Returns & Exchanges

At TWL, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the items in their original packaging with all tags attached, ensuring the products are in unused and resellable condition.

3

Print and Attach Label

Download and print your prepaid shipping label from the portal, then securely attach it to the outside of your package.

4

Drop Off and Track

Hand over your package to the designated courier and keep your tracking receipt; we will process your refund or exchange once the inspection is complete.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing